Our goal is to ensure you are completely satisfied with your purchase. To maintain the boutique quality and absolute exclusivity of our garments, we offer a dedicated exchange service subject to the following terms and conditions:
1. 7-Day Exchange Only Policy
We accept requests for size or style exchanges within 7 days of the order delivery date.
Please Note: We operate on an EXCHANGE ONLY policy. We do not issue monetary refunds under any circumstances, unless the item received is confirmed to have a manufacturing defect.
2. Conditions for Exchange
To be eligible for an exchange, your item must be returned in its pristine, original condition. The item will be strictly inspected upon arrival and must meet the following criteria:
- Unworn, unwashed, unaltered, and undamaged.
- Free from any scents, perfume, laundry detergent, makeup stains, or pet hair.
- Returned in all its original packaging (including garment bags, dust bags, and hangers, if applicable).
3. Crucial: Security Tags & Labels
Each of our luxury garments is dispatched with a specialized Security Tag / Return Seal attached.
If this security tag is cut, removed, damaged, or tampered with in any way, the item becomes strictly ineligible for exchange. There will be no exceptions to this rule, as we cannot verify the authenticity or unworn status of the garment once the tag is removed.
4. Return Shipping Cost
The cost of returning the item to our facility for exchange is the sole responsibility of the customer. We recommend using a trackable courier service with shipping insurance, as we are not responsible for packages that are lost or damaged in transit back to us.
5. How to Initiate an Exchange
To start your exchange process, please contact our concierge team at your-email@domain.com with your Order Number, the details of the item you wish to exchange, and the new size/style you require. We will guide you through the return shipping address and procedures.